Student NetID FAQ's
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NetID
Frequently Asked Questions
Q: I keep getting "Invalid username or password." when trying to log in with the NetID and password that was provided when I activated my account. Why?
Q: Can I change my NetID?
Q: I have tried activating my account a number of times, it is not working. I get this error message: “This Activation Code has already been used successfully before, so it has expired.” What am I doing wrong?
Q: I forgot my NetID and password. How do I find out what they are?
Q: I can’t activate my Horizon email. I get an error msg “that my account is not available”, or "You have no Horizon account at this time". Why?
Q: My password isn’t working. How do I get my password changed?
Q: Who is eligible for a NetID?
Q: Is there a standard or a minimum # of characters for new passwords (changing to a new password)?
Q: Open University and Extension students – do they automatically get a NetID?
Q: Alumni, can they have an account?
Q: I am a both student and a staff member and I already have a NetID. Do I still need to activate my NetID with my activation code?
Q: I keep getting “Invalid username or password.” when trying to log in with the NetID and password that was provided when I activated my account. Why?
The password is case sensitive. If the password contains upper and lower case lettering, you must enter it just so (i.e. if the password is A2b3C4, you will have to enter just like that). If this is not the problem, you are either entering the wrong NetID or password.
Q: Can I change my NetID?
NetID’s cannot be changed. NetID’s are randomly generated.
Q: I have tried activating my account a number of times, it is not working. I get this error message: “This Activation Code has already been used successfully before, so it has expired.” What should I do?
The activation code can only be used once. If you can't remember your NetID, please go to the NetID maintenance page, http://www.csueastbay.edu/netid, click on "Students", click on "Recover your Lost NetID" follow the instructions to recover your your NetID.
Q: I forgot my NetID and password. How do I find out what they are?
You can recover your NetID and password online. Go to , http://www.csueastbay.edu/netid, follow the steps to "Recover your lost NetID" to obtain your NetID. Once you have your NetID you can go back to the same webpage and choose "Recover your lost NetID password" to reset the password. If you do not know the answers to the Security questions online you will need to go to the Student Information Lobby (SIL) located on the 1st floor of Warren Hall to have it reset. Bring your CSUEB or government photo ID.
Q: I can’t activate my NetID. I get an error msg “that my account is not available”, or “You have no NetID at this time”.Why?
This error message occurs when the system does not recognize eligibility. Students are eligible for a NetID by either being an applicant or matriculating student (undergraduate or graduate). Contact Enrollment Services, 510 885-CSUH(2784).
Q: My password isn’t working. How do I get my password changed?
To reset your password online please follow these instructions:
It will then prompt you to answer the security questions you set when you activated your account.
If you cannot remember the answers to the security questions please go to the SIL (Student Information Lobby), located on the 1st floor of Warren Hall. SIL staff can change passwords with a picture ID. Concord campus SIL has staff that can also change passwords with a picture ID.
If you cannot come to campus (online only, Moscow program, etc) and cannot remember your answers to the security questions, please complete an "Activation Code Request" form. The Activation Code Request form can be found on-line at http://esweb.csueastbay.edu/forms (under “Records”). This form needs to be signed and faxed. Please fax it to the registration fax number - 510 885-3816. Records staff will forward it to the appropriate person to get the activation code reset. Please indicate on the form, that you need to have your activation code reset.
For SIL hours of operation, refer to their website: Planning and Enrollment Management - http://esweb.csueastbay.edu/index.shtml
Q: Who is eligible for a NetID?
Students are eligible for a NetID by either being an applicant or matriculating student (undergraduate or graduate). Contact Enrollment Services, 510 885-CSUH(2784).
Q: Is there a standard or a minimum # of characters for new passwords (changing to a new password)?
Minimum is one, maximum is twenty.
Q: Open University and Extension students – do they automatically get a NetID?
Yes, once they have completed their registration and fees have been paid. Go to www.csueastbay.edu/netid. Click on the link to activate your NetID and follow the instructions from there.Q: Alumni, can they have an account?
Yes. Use the form at http://esweb.csueastbay.edu/forms/rec/Activation_Code_Request.pdf
Q: I am a both student and a staff member and I already have a NetID. Do I still need to activate my NetID with my activation code?
No. You use the same NetID. You may need to sync your passwords by going to the NetID maintenance page for Faculty/Staff and Library Patrons, click on "Change your NetID password", follow the instructions to change the password, you can change it to the same one, this process will just sync the password for student and Faculty/Staff.
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